Customer Service Representative Featured
- College Park, Georgia
- Job ID
Customer Service Representative job at Zodiac Aerospace in College Park GA
Description, duties, responsibilities
Zodiac Aerospace Services Americas is an aftermarket organization supporting Repair Customer Service Department and Spare Parts Distribution of Zodiac Groups aerospace companies. We are focused on customer support via strategically located FAA approved repair stations and an Atlanta based central inventory. Zodiac Aerospace Services Americas is a Drug-Free Workplace employer - requires a drug/alcohol screening and a criminal background screening. Zodiac Aerospace Services Americas is an Equal Opportunity Employer qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
The Customer Service Representative is responsible for processing orders quotations prepares correspondence and fulfills customer needs to ensure customer satisfaction. Additionally the Customer Service Representative will answer some technical questions related to the product provide service and information to customers on new and legacy product and repairs and administer a volume of repair orders from receiving to closing.
DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
+ Requests lead time cost evaluation of work done by the Repair Shop and data to build the quote for non-priced materials or service and prepares and submits quotes to customer
+ Prepares enters and follows-up orders to ensure good customer relations by meeting specified delivery dates
+ Follows up on Quotes and convert to orders
+ Receives reviews and acknowledges customer purchase orders
+ Reviews orders prior to entering into system for correct pricing order number and part number or description to ensure that all data entered are correct
+ Follows up on orders to inform customers when shipment happened
+ Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
+ Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company
+ Supports Returned Material Authorization (RMA) Process
+ Administers the warranty claim request associated with repairs if needed
+ Responds to the customer via phone fax email or in person the same day or not later than within the same business day of receiving their communication i.e. request for quote customer order status of order change request etc.
+ Constantly monitors the backlog and pro-actively inform customers with phone calls of recovery plan and promise date of shipment. Written communication should follow after the phone call.
+ Supports Accounts Receivables (AR) by being pro-active and taking the lead in resolving any open issues that may contribute to No / Slow payment.
+ Works with accounting to establish credit limits for new and slow / no paying repair only customers
+ Monitors assigned customers’ “credit status” and proposes on a priority basis items that can be repaired for customers due to their “over credit limit” circumstances
+ Prepares established or special customer status reports to management
a) Knowledge and Skills
+ Technical aptitude
+ Advance knowledge of repair order process
+ Ability to work independently and make daily operational decisions with respect to repair order activity
+ Knowledge of computers
+ Dealing with people in a team environment
+ Project Management
+ Communication Proficiency
+ Technical Capacity
+ Business Acumen
+ Problem Solving/Analysis
+ Decision Making
c) Education and/or Experience
+ Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area
d) Communication Skills
+ Good oral and written communication skills essential for interaction with both internal and external customers.
e) Physical Demands
+ This is a largely sedentary role; however some filing is required which would require the ability to lift files open filing cabinets and bend or stand on a stool as necessary.
Employment Opportunity and Affirmative Action Statement
It is the policy of Zodiac Aerospace Services Americas to provide equal employment opportunity to all individuals regardless of their race color religion sex pregnancy age national origin disability military or veteran status citizenship status genetics or any other characteristic protected by applicable federal state and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law
ID: ZSU - 11344
Equal Employment Opportunity and Affirmative Action Statement
It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race color religion sex pregnancy age national origin disability military or veteran status citizenship status genetics or any other characteristic protected by applicable federal state and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.
Zodiac Aerospace Company Overview
You experience Zodiac Aerospace each time you step aboard an aircraft. You experience Zodiac Aerospace each time you step aboard an aircraft. We design and manufacture products for your comfort and your safety. Our inventions are everywhere: economy, business and first class seats, food & beverage trolleys, oxygen masks, evacuation slides, inflight entertainment systems, VIP interiors, avionics systems (electrical, fuel etc.) and so much more! By joining us, you become part of a world leader in aviation, and provide the travelers of the world with an award winning and safe environment. At Zodiac Aerospace, you will have the opportunity to contribute your talents within a market leader who is constantly evolving toward operational excellence. Whether you work in Asia, Africa, the Americas or Europe, you will find Zodiac Aerospace embodies respect, humility, realism and an entrepreneurship spirit. These values shapes our culture and guide all our actions and decisions. Are you someone who thrives on pioneering change and making a difference? Then be part of the change and join us. We look forward to welcoming you aboard. Zodiac Aerospace, SHARE THE ADVENTURE & SHAPE THE FUTURE.