Sales Order Admin Featured
- Garden Grove, California
- Job ID
- DCIS - 10006
Sales Order Admin job at Zodiac Aerospace in Garden Grove CA
Description, duties, responsibilities
Zodiac Aerospace is a world leader in aerospace equipment and systems for commercial regional and business aircraft and for helicopters and spacecraft. It develops and manufactures state-of-the-art solutions to improve comfort and facilities on board aircraft and high-technology systems to increase aircraft performance and flight safety. Zodiac Aerospace a Safran company since February 2018 has 32500 employees worldwide and generated revenue of 5.1billion euros for its fiscal year ended August 31 2017. Zodiac Aerospace is listed on the Euronext Paris stock exchange.
Safran is an international high-technology group operating in the aircraft propulsion and equipment space and defense markets. Safran has a global presence with nearly 58000 employees and sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange and is part of the CAC 40 and Euro Stoxx 50 indices.
For more information: www.safran-group.com at http://www.safran-group.com/ and www.zodiacaerospace.com at http://www.zodiacaerospace.com/ / Follow @Safran and @ZodiacAerospace on Twitter
The Sales Order Admin. is responsible for responding to the needs of our customers with timely accurate and professional delivery. The CSR coordinates day to day activity for
customer requests processes customer orders and quotes and maintains front line communication with the Customer. They will update changes of order dates and ensure adherence with
contractual obligations. The CSR is accountable to performance KPIs used to monitor department performance. Additional responsibility includes handling Customer AOG orders and
escalation of customer issues to the Customer Service Manager as needed.
DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
 Requests lead time cost evaluation of work done by the Repair Shop and data to build the quote for non priced materials or service and prepare and submit quotes to customer.
 Prepares enters and follows-up orders to ensure good customer relations by meeting specified delivery dates.
 Follows up on Quotes (RFQ) and convert to orders (CO).
 Receives reviews and acknowledges customer purchase orders utilizing SPEC 2000/EDI/ AEROXCHANGE where applicable.
 Reviews orders prior to entering into system for correct pricing order number and part number or description to ensure the accuracy of all data.
 Provides AWBs to the Customer.
 Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
 Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company.
 Supports Returned Material Authorization (RMA) process.
 Administers the warranty claim request associated with repairs if needed.
 Responds to the customer via phone fax email Spec2000 (SITA) or in person the same day or not later than within the same business day of receiving their communication i.e.
request for quote customer order status of order change request etc. A matrix should be setup to be able to measure this expected performances and provide management with
corrective action plan when not met.
 Constantly monitor the backlog and pro-actively inform customers with phone calls of recovery plan if promise date will slip. Formal writing should follow after the phone call.
 Supports Accounts Receivables (AR) by being pro-active and taking the lead in resolving any open issues that may contribute to no / slow payment.
 Work with sales and accounting to establish credit limits for new and slow / no paying customers.
 Monitors assigned customers’ “credit status” and proposes on a priority basis items that can be shipped to customers due to their “over credit limit” circumstances.
 Prepare established or special customer status reports to management and sales team for assigned customers.
 Serve as AOG officer in rotation between all CSRs.
a) Knowledge and Skills
 Technical aptitude
 Knowledge of Excel
 Data entry
 Ability to with people in a team environment.
 Decision Making
 Problem Solving
 Work Standards
c) Education and/or Experience
 Requires a high school diploma or equivalent and 2 years of experience in the field or in a
d) Communication Skills
 Good oral and written communication skills essential for interaction with customers.
e) Physical Demands
 Ability to travel as needed.
Equal Employment Opportunity and Affirmative Action Statement
It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race color religion sex sexual preference gender identity pregnancy age national origin disability military or veteran status citizenship status genetics or any other characteristic protected by applicable federal state and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.
If you are applying for a job in the United States and need a reasonable accommodation for any part of the employment process please email our Human Resources Department at firstname.lastname@example.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
ID: DCIS - 10006
Zodiac Aerospace Company Overview
You experience Zodiac Aerospace each time you step aboard an aircraft. You experience Zodiac Aerospace each time you step aboard an aircraft. We design and manufacture products for your comfort and your safety. Our inventions are everywhere: economy, business and first class seats, food & beverage trolleys, oxygen masks, evacuation slides, inflight entertainment systems, VIP interiors, avionics systems (electrical, fuel etc.) and so much more! By joining us, you become part of a world leader in aviation, and provide the travelers of the world with an award winning and safe environment. At Zodiac Aerospace, you will have the opportunity to contribute your talents within a market leader who is constantly evolving toward operational excellence. Whether you work in Asia, Africa, the Americas or Europe, you will find Zodiac Aerospace embodies respect, humility, realism and an entrepreneurship spirit. These values shapes our culture and guide all our actions and decisions. Are you someone who thrives on pioneering change and making a difference? Then be part of the change and join us. We look forward to welcoming you aboard. Zodiac Aerospace, SHARE THE ADVENTURE & SHAPE THE FUTURE.