Product Support Administrator Cabin Featured
- Santa Maria, California
- Job ID
Product Support Administrator Cabin job at Zodiac Aerospace in Santa Maria CA
Description, duties, responsibilities
Product Support Administrator (Cabin/Santa Maria)
Zodiac Aerospace is a world leader in aerospace equipment and systems for commercial regional and business aircraft and for helicopters and spacecraft. It develops and manufactures state-of-the-art solutions to improve comfort and facilities on board aircraft and high-technology systems to increase aircraft performance and flight safety. Zodiac Aerospace a Safran company since February 2018 has 32500 employees worldwide and generated revenue of 5.1billion euros for its fiscal year ended August 31 2017. Zodiac Aerospace is listed on the Euronext Paris stock exchange.
Safran is an international high-technology group operating in the aircraft propulsion and equipment space and defense markets. Safran has a global presence with nearly 58000 employees and sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange and is part of the CAC 40 and Euro Stoxx 50 indices.
For more information: www.safran-group.com at http://www.safran-group.com/ and www.zodiacaerospace.com at http://www.zodiacaerospace.com/ / Follow @Safran and @ZodiacAerospace on Twitter
Under the general supervision of the Product Support Manager the Product Support Administrator will provide excellent customer service to our clients by acting as the liaison between all of the departments that impact the accurate and timely support of the customer. The main function of this role is to support all customers in regards to spare part sales.
Summary of Duties:
+ Respond to customer phone calls/emails within specified service level agreements
+ Partner with various departments (i.e. planning purchasing engineering production stockroom) to best serve the customer
+ Ability to research interpret and respond to part number inquiries within the Components Maintenance Manual (CMM)
+ Provide customers with quotes
+ Enter customer orders into Royal IV system
+ Maintain backlog reports
+ Create invoices within specified time frames.
+ Wear proper Personal Protective Equipment at all times.
+ Special projects as assigned by supervisor
Education: High school diploma or GED; AA preferred
Experience: 2-4 years in customer service related field
Computer Skills: Proficient with Windows Operating System® Office XP® Lotus Notes Royal IV
Other skills: Ability to read basic drawings preferred
Description: Entry level
Please visit http://www.zodiacaerospace.com/en/candidates and click on the "Our Open Positions" or search for "Santa Maria" within the Zodiac Aerospace career website.
Zodiac Aerospace is an Equal Opportunity Employer committed to hiring and retaining minorities females veterans and individuals with disabilities.
Equal Employment Opportunity and Affirmative Action Statement
It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race color religion sex sexual preference gender identity pregnancy age national origin disability military or veteran status citizenship status genetics or any other characteristic protected by applicable federal state and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.
If you are applying for a job in the United States and need a reasonable accommodation for any part of the employment process please email our Human Resources Department at email@example.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address
Zodiac Aerospace Company Overview
You experience Zodiac Aerospace each time you step aboard an aircraft. You experience Zodiac Aerospace each time you step aboard an aircraft. We design and manufacture products for your comfort and your safety. Our inventions are everywhere: economy, business and first class seats, food & beverage trolleys, oxygen masks, evacuation slides, inflight entertainment systems, VIP interiors, avionics systems (electrical, fuel etc.) and so much more! By joining us, you become part of a world leader in aviation, and provide the travelers of the world with an award winning and safe environment. At Zodiac Aerospace, you will have the opportunity to contribute your talents within a market leader who is constantly evolving toward operational excellence. Whether you work in Asia, Africa, the Americas or Europe, you will find Zodiac Aerospace embodies respect, humility, realism and an entrepreneurship spirit. These values shapes our culture and guide all our actions and decisions. Are you someone who thrives on pioneering change and making a difference? Then be part of the change and join us. We look forward to welcoming you aboard. Zodiac Aerospace, SHARE THE ADVENTURE & SHAPE THE FUTURE.