Technical Advisor Product Support Featured
- Pontiac, Michigan
- Job ID
Technical Advisor Product Support job at Williams International in Pontiac MI
Description, duties, responsibilities
Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity collaboration and continuous learning to our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers. Williams International has an exciting opportunity for an Technical Advisor- Product Support to join our team. Description: Assist customers with technical and business issues related to engines and services. Receive after-hours hot line phone calls outside of normal work hours. Resolve most customer issues in an efficient manner from start to finish. Evaluation of various data will be routinely performed taking into account cost schedule and customer satisfaction. Coordination with multiple groups within the company will be required. Must be able to support unique work schedules (currently rotating 4 days per week 2nd shift 10 hour shifts covering 2:00 PM-1:00 AM EST 7 days/week). Bachelors Degree and experience related to turbine engine maintenance aircraft operations engineering or customer service. Intermediate computer skills relating to word processing spread sheets and databases required. Must process excellent verbal and written communication skills. Multilingual is a plus. A&P License is a plus. No supervisory responsibility. Willing to be on-call 24/7 to support customer inquires. Responsible for and accountable for product safety and quality of work including as a minimum all elements defined in the companys Quality Policy. US Citizenship status required. Williams International is committed to equal employment opportunities for all individuals regardless of race color religion sex national origin age disability and protected veteran status.
Williams International Company Overview
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