Airline Ramp Supervisor Syr Featured

Airline Ramp Supervisor Syr job at TREGO DUGAN AVIATION OF GRAND ISLAND in North Syracuse NY

Description, duties, responsibilities

Must be able to work a flexible schedule including nights weekends and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose of Job:

Serves as a working shift Supervisor for daily operations. Directs trains and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example exemplifying integrity professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities:

• Plans organizes directs and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in security screening; baggage transfers to and from aircraft aircraft cleaning lavatory services and aircraft power unit hookups.
• Direct and train assigned Agents. Training includes new employee training and on-going in-service training including monthly compliance and yearly safety training. Maintains required training records.
• Implements departmental policy as directed for operations. Advises the General Manager and Regional Manager on policy issues including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates Services activities with air carrier personnel station managers and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of equipment including but not limited to aircraft loading bridges baggage tugs and carts belt loaders electric carts lavatory carts portable water carts air starts towbars and portable stairs in and around aircraft. Ensures equipment is always maintained in good working order.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations airline corporate rules and regulations directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
• Maintains emergency checklists and supplies.
• Prepares and submits verbal and written reports related to service activities and Agents as required.
• Updates Multi-User Flight Information Display System (MUFIDS) as required.
• Coordinates communications between Airport airline dispatch personnel and flight captain including but not limited to information related to passenger manifests weight/balance fueling requirements on/off times uplift flight release and weather packages.
• Handles other business-related responsibilities involving billing correcting/updating payment data collecting payments cash handling ordering supplies and other similar duties.

• Direct and participate in the work of daily operations activities;
• Prepare timely written and verbal reports training demonstrations etc.;
• Follow oral and written instructions;
• Communicate effectively both verbally and in writing;
• Deal effectively and courteously with co-workers and customers;
• Exercise sound independent judgment;
• Analyze situations and problems with a results-oriented focus;
• Resolve conflict effectively;
• Identify and evaluate solutions and effectively implement determined action;
• Approach problem-solving creatively and with a team orientation;
• Present an overall professional image;
• Perform the essential functions of the job without posing a threat to the health and safety of others;
• Model and promote acceptance and respect for differences among employees;
• Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. clients goals and objectives;
• Be pleasant with others on the job and display a good-natured cooperative attitude;
• Be reliable responsible and dependable and fulfill obligations;
• Attention to detail is a must;
• Maintain composure keep emotions in check control anger and avoid aggressive behavior even in very difficult situations;
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace;
• Willingness to take on responsibilities and challenges;
• Be sensitive to others needs and feelings and be understanding and helpful on the job;
• Develop ones own ways of doing things abiding by to TDA/Airlines policies and procedures guide oneself with little or no supervision and depend on oneself to get things done;
• Be persistent in the face of obstacles;

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TREGO DUGAN AVIATION OF GRAND ISLAND Company Overview

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