Mue Airport Customer Service Agent Featured
- Kamuela, Hawaii
- Job ID
Mue Airport Customer Service Agent job at Southern Airways Corporation in Kamuela HI
Description, duties, responsibilities
ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE INDUSTRY.JOB TITLE: Airport Customer Service Agent - customer service and rampDEPARTMENT: Customer ServiceLOCATION: Waimea-Kamuela HIREPORTS TO: Station ManagerFLSA STATUS: Non-ExemptJob Type: Part-timeShift: 12PM - 8PMPOSITION SUMMARY:The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities including greeting and checking in passengers handling luggage booking/re-booking flights and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.KEY RESPONSIBILITIESEnsuring FAA Airline and airport regulations are followedEnforcing safety/security measures and protecting sensitive zonesCreating and modifying reservationsChecking in passengers; safely loading and unloading passengersHandling luggage weights of up to 70 lbs and monitoring luggage for size quantity and weightReviewing baggage tags for accuracyProviding information on arrival and departure times boarding procedures carry-on regulations and seating arrangementsMaking announcements over a public address systemProcessing credit card paymentsDirecting aircraft parking and dispatch on the rampAfter training towing aircraft to proper parking positions on the rampMaintaining work area and mechanical equipment in proper orderJOBS THIS POSITION DIRECTLY SUPERVISES:This position does not directly supervise othersRequirementsKnowledge Skills and Abilities:Excellent written and verbal communication skillsAble to read write and speak English effectivelyAble to maintain eye contact when speaking with customersProfessional in appearance and mannerAbility to learn understand and communicate the terms of the companys Contract of CarriageCourteous in all interactionsAble to interact effectively with passengers co-workers and managementAbility to maintain composure keep emotions in check control anger and avoid aggressive behavior even in difficult situationsAbility to diffuse stressful situationsDetail-oriented and self-motivatedQualificationsEducation:High school diploma or equivalentMiscellaneous Requirements:Valid drivers license and reliable transportationComputer skills - ability to learn reservation and phone systems proficient with a PCBasic math abilitiesAbility to work within a 24/7 operation including holidaysAbility to pass 10-year background check and pre-employment drug screenAt least 18 years of ageAuthorized to work in the U.S. per the Immigration Act of 1986Work Experience:Prefer at least 1 year of prior customer service experienceMental Requirements:Level 2Level 1 - Requires some concentration and normal attention. Generally once the job is learned the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally even once the job is learned tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally the approach to tasks may be consistent but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.Physical requirements:Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feetMust have physical dexterity sufficient to perform repetitive tasks and motions including bending at the waist and knees squatting kneeling crawling twisting and sustaining those positions for extended amounts of timeMust be able to stand for extended periods of timeMust be able to work in all weather conditions and in confined spacesMust have sufficient vision and ability to safely perform the essential functions of the position.ActivityApproximate % of TimeSitting: 5Standing: 70Walking: 25100%Machines and Equipment Used:Machines Equipment ToolsApproximate % of TimeVaried: 100%Degree of Hand Eye Coordination Required:Computer: VariesPhone: VariesPhotocopier fax machine: VariesApproximate percentage of time incumbent spends in "on-the-job" travel including commuting to regular work locations: less than 5%
Southern Airways Corporation Company Overview
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