Signature Flight Support job details and career information

Loyalty Customer Service and Marketing Analyst Featured

Orlando, Florida
Job ID

Receive incoming customer inquiries as related to loyalty programs and resolve customer requests
Deliver information and guidance to customers seeking information from SFS
Utilize CRM, Signatures loyalty platform to help manage the loyalty process
Communicate/ educate & support all locations to increase engagement of employees with loyalty programs
Increase adoption level for the CSRs about loyalty programs and how to utilize them
Support in launching new promotions and all training programs for bases
Support in analyzing customer base and identify revenue generating opportunities
Support in the reporting and metrics to understand overall customer retention/repeat behavior across key segments
Support in overseeing day-to-day implementation and analysis of the Rewards program
o Refine segments, promotions and campaigns based on evaluation of campaign conversion, customer retention, customer cross-sell, campaign dilution and campaign ROI
o Create customer segments for deployment of Rewards Coupons
o Develop and monitor success at program, customer segment, and campaign level
Validate proper execution of all promotions
Support in monitoring the competitive landscape, testing new approaches and adopting best-practice strategies

4 year higher education degree Marketing or Business Administration preferred. Experience in loyalty marketing preferred. Proficiency in MS Office applications, especially Excel, CRM experience a plus. Experience in customer service or call center preferred. Valid drivers license required.

An Equal Opportunity Employer M/F/Disability/Vet

Position Title: Loyalty Customer Service and Marketing Analyst
Location: Florida-ORLANDO-Orlando Downtown
Requisition ID: 31463

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Be Part of a Global Network In our industry, we know that we have to get it right every time. Our employees provide the foundation for the entire customer experience and ensure that we remain at the apex of aircraft ground support providers. Thats why Signature Flight Support is committed to employing a diverse group of aircraft handling professionals that are passionate and personally invested in developing the safest, most inclusive, and welcoming work environment. As our company continues to expand, we are determined to provide our employees and customers an environment that encompasses our core values of integrity, responsibility, safety, service, people, and performance. In remaining steadfast in our pledge to our principles, we continue to focus on crafting an atmosphere where our employees are encouraged to share ideas, embrace differences, and grow on both personal and professional levels. Empowering our staff and offering opportunities to prosper enables Signature Flight Support to be the global leader in flight support services.