Network Operations Control Center Technician I Featured

Network Operations Control Center Technician I job at SBA Network Service Inc DBA SBA Communications Cor in West Chicago IL

Description, duties, responsibilities

Are you looking for:
A unique remote work policy?
Tuition reimbursement?
Fitness Reimbursement?
401K program with company match?
Ownership of a well performing stock?
19 days of Paid Time Off (PTO)?
Commuter Reimbursement?
Cellular Phone discounts?
Vehicle Discounts?
SBA is one of the top 20 Real Estate Investment Trusts (REITs) based on market capitalization. Since 1989 SBA Communications has been a leading independent owner and operator of wireless communications infrastructure. Currently in 16 countries and growing we are seeking career minded individuals who want to feel valued and work in a fast-paced company. You can search our openings review our benefits and learn more about SBA Communications by clicking on the link.
Your Next Career Opportunity - Network Operations Control Center Technician I
The primary function of this position is to monitor conduct incident management and support multiple networks and facilities sub-systems in a 24X7 operations center. This position is also responsible for monitoring the SBA network and facilities assets answering and managing calls from our customers property owners and field team members.
What You Will Do - Primary Responsibilities
Support NOC phone and provide customer status updates as needed.
Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants FAA FCC SBA team members and complaints from the general public.
Monitor physical security systems and site access control.
Monitor network switches firewalls and circuits providing internet access circuits to tenants.
Monitor facilities sub-systems including but not limited to HVAC power and access controls.
Monitor tower lights using proprietary software programs and process incoming alarms. File extend and cancel NOTAMS in compliance with FAA Specifications.
Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
Communicate clearly via email trouble-ticket items and other required notices to RSM Area Operations Director or Facilities Director and other required parties in a timely manner.
Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
Read and respond to personal and NOCC email in a timely manner.
Perform miscellaneous office clerical duties to maintain NOCC reports and files.
Work cooperatively in a team environment by interfacing effectively with coworkers supervisor and customers.
Able to work overtime daily and weekends as required to ensure NOCC is manned 24 X 7.
Other projects and duties as assigned.
What Youll Need - Qualifications and Requirements
Bilingual in English/Spanish or English/Portuguese preferred
H.S. Diploma/GED Associate degree preferred;
and
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word Microsoft Excel Microsoft PowerPoint and Microsoft Outlook.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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SBA Network Service Inc DBA SBA Communications Cor Company Overview

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