Senior Network Operations Center Technician Hot
- Annapolis, Maryland
- Job ID
Senior Network Operations Center Technician job at Rockwell Collins in Annapolis MD
Description, duties, responsibilities
Requisition ID: 14776 Want to work with some of the most talented dedicated people on the planet? Do you value relationships commitment innovation and integrity? Want to be a part of a company that has been named numerous times as Americas Best Employer in Aerospace and Defense by Forbes magazine? Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world. We are currently searching for a Senior Network Operations Center Technician to join our team in Annapolis MD (IMS INC) (5010). Employing some of the most talented dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career while helping create and deliver communications integration and engineering solutions that our global customers demand so that our world keeps moving and stays connected. Its an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace. Collins Aerospace is looking for a Senior Network Operations Center Technician to support our NOC (Network Operations Center) in Annapolis Maryland. The NOC supports more than 40 different applications and products for over 3000 customers worldwide. This mission critical center operates 24 hours/day 7 days/week and 365-days/year with 99.999% availability. Perform basic tasks through the use of established techniques documented processes and accepted methods. Monitor Micromuse Netcool browser for alarm indications Open and update trouble tickets using Remedy trouble ticketing application Perform basic telco circuit testing and basic operations using Network Management System GUI and basic CISCO router commands Perform radio and UPS reboots Daily tasks including monthly dial backup checks Notify management of significant events Work continuously and closely with internal and external customers keeping them advised on system status with the goal of exceeding customer expectations. Basic Two + years of experience in a Network Operations Center/HelpDesk environment. Basic troubleshooting experience on routers and switches. Basic knowledge of common network protocols such as BGP EIGRP OSPF FTP. Experience using network monitoring systems and troubleshooting alarms. Excellent oral and written communications skills. Must have a strong customer service mentality. Strong analytical and effective problem solving skills. Manage assigned tasks and projects with little supervision. Ability to learn quickly and adapt to changing requirements. Ability to work in a team-based environment. Ability to be a self-starter and possess good time management skills. Desired Experience: Two+ years with prior experience in a Network Operations Center where 24 hour coverage is required. General understanding of telecommunications technology to include: VHF HF Microwave and Satellite equipment. Experience with the ARINC Service Desk or ARINC Operations Center preferred. Experience with any of the following network monitoring systems: Remedy Micromuse Netcool HP Openview SolarWinds. Experience with Cloud Cloud Monitoring tools AWS and CloudWatch. Education or Certification An Associates degree in a technical area or equivalent technical experience with two or more years of related experience. CCENT or CCNA At Collins Aerospace we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development growth and success at our company by providing development opportunities through Collins Aerospace University networking mentoring and tuition reimbursement. And thats just for starters. Some of our competitive benefits package includes: Medical dental and vision insurance Three weeks of vacation for newly hired employees Company-paid winter holiday shutdown for most locations Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent) An Incentive Pay Plan based upon company performance Tuition reimbursement And more Interested yet? Apply now and embark on your next worthwhile adventure! Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race gender sexual orientation gender identity disability protected veteran status or any other protected status.SDL2017.
Rockwell Collins Company Overview
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