Missed Handled Baggage Agent Toronto Pearson International Airport Featured
- Mississauga, On Canada
- Job ID
Missed Handled Baggage Agent Toronto Pearson International Airport job at Menzies Aviation in Mississauga ON
Description, duties, responsibilities
Main accountabilities include: Act as Arrivals Agent for all guest inquiries (both in person and by telephone) and direct guests accordingly (oversize area international connections etc). • Initiate delayed baggage investigation and damage baggage assessment and establishment of delay/damage reports for mishandled guest baggage. • Track arriving flight details and monitoring baggage carousels recording particulars into daily log. • Monitor inbound arrival times and ensure Flight Information Display System is accurate. • Communicate with ground handlers regarding all departing/arriving baggage arranging for baggage sweeps (pit cart and ramp). Will require safety shoes and high visibility vest. • Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage. • Proactively re-route baggage (late check-in). • Receive and process airside expedite baggage. • Coordinate baggage swaps and manage bulk outs during IROP flights.• Rushing bags onto next flight • Responsible to reply to all baggage inquires and emails the respective airlines send on a timely manner and action accordingly. • Investigate update delayed baggage reports and contacting guests with any updates on open delayed baggage reports. • Manage lost item reports and found item inventory.Qualifications and Experience:• Minimum 6 months experience as a CSA considered an asset.
• Intermediate skills in Microsoft applications (Word Excel and Outlook) and Airport computer systems.
• Intermediate skills in SharePoint and world tracer along with FedEx and Tri express delivery services
• Demonstrated ability to provide exceptional guest service.
• Exceptional technical knowledge of Swoop Flair and Menzies promises and guidelines is considered an asset.
• Proven ability to work with minimal supervision problem solve de-escalate situations and take responsibility for accomplishing tasks within timeliness.
• Proven ability to adapt to procedural changes.
Menzies Aviation Company Overview
With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.