Passenger Service Lead part Time Featured

Passenger Service Lead part Time job at Menzies Aviation in Tampa FL

Description, duties, responsibilities

Description
Essential Duties and Responsibilities:
+ Co-ordinate monitor and support the Passenger Services team.
+ Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company/Carrier’s standards.
+ Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
+ Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
+ Attend to the day to day administration i.e. ordering supplies improving staff procedures and communications and investigating problems/delays.
+ Liaison with Carriers’ representatives to ensure their requirements and standards are being met
+ Assist in maintaining staff morale and have clear and open communication with staff
+ Cover any manpower shortages and/or assist whenever necessary
+ Other duties as assigned
Required Skills:
+ Must be 18 years of age and have a High school diploma GED or equivalent work experience
+ One year college certificate or technical school six months related experience or equivalent combination of education and experience
+ Ability to supervise up to 10-15 passenger service agents
+ Must be able to pass all pre-employment testing to include drug testing and a physical
+ Ability to safely lift up to 70 lbs.
+ Must maintain a valid state driver’s license
+ Must be able and flexible to work variables shifts including weekends and holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.