Customer Service Agent Featured

Customer Service Agent job at Menzies Aviation in College Park GA

Description, duties, responsibilities

Description
As a member of our passenger services team you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements checking baggage and assigning seats.
Essential Duties and Responsibilities:
+ Comply with the Location’s attendance/tardiness standards.
+ Computerized check-in of passengers for international and domestic travel.
+ Designate seat assignments.
+ Verify documentation for international and domestic flights.
+ Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
+ Verify ticket and seat reservations.
+ Match manifest to on-board count
+ Assist with various governmental agency requirements.
+ Connect and disconnect Jetway/stairs as necessary.
+ Announce arrivals and departures as necessary.
+ Assists with baggage tagging and baggage claim reports.
+ Maintain current knowledge of all flight times during shift.
+ Provide information to customers.
+ Maintain liaison with Airlines and Customer Representatives and Ground Handlers.
Essential Skills and Qualifications:
+ Must be at least 18 years of age.
+ Posses/maintain a valid Driver’s License and other FAA required identification/seals.
+ Must be able to speak read and write in English.
+ Must pass pre-employment drug test.
+ Must be available and flexible to work variable shifts including weekends and holidays.
+ Work is done indoors and outdoors – must be comfortable working in all weather conditions.
+ Able to continuously lift push and pull up to 70 lbs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.