Passenger Service Supervisor Featured

Passenger Service Supervisor job at Menzies Aviation in Denver CO

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service ticketing check-in processing luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
What you will be doing
+ Deliver exceptional passenger service by promptly resolving complaints assisting customers with special needs and unaccompanied minors and managing check-in procedures including the handling of reservations ticketing seat assignments airport announcements and checking for proper international documentation.
+ Oversee passenger service operations including scheduling performance management employee accountability and conducting shift briefings to ensure team readiness.
+ Manage operational logistics such as opening and closing aircraft doors and interpreting aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
+ Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
+ Perform other duties as assigned.
What we are looking for
+ Prior Passenger Service/Airline experience required
+ Must be 18 years of age or older
+ Pass all pre-employment testing including a drug screen FBI background and employment history.
+ Ability to proficiently read write and speak English
+ Must be available and flexible to work variable shifts including weekends and holidays
+ Advanced computer skills
Benefits
+ $23.50/hour
+ Frontier Airlines Flight Benefits!
+ Medical Dental and Vision insurance
+ Paid Vacation
+ 401K Savings Plan
+ Employee Assistance Program
+ Pet Discount Coverage and Pet Insurance Plan
+ Uniform Provided
+ $40.00 Monthly Bus/Train Voucher or Free Airport Parking
Safety Security Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels fumes or airborne particles and hazardous substances materials or waste. The employee occasionally works in high precarious places.
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.Other tasks include digging and shoveling such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting bending and stooping. The employee must frequently lift and/or move up to 70lbs.
Qualifications
Education
Preferred
+ High School or better
Licenses and Certifications
Preferred
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.