Menzies Aviation job details and career information

It Service Desk Analyst Featured

Location
Dfw Airport, Texas
Wage
Hourly
Job ID
ITSER03326
Posted
2019-7-7

Description
The role holder will be responsible for overseeing the Americas Service Desk function. Key accountabilities will be ensuring incident and requests are logged tracked resolved and measured against Service Desk SLA’s.
The role will report to the IT Manager The Americas
. Responsibilities to include but not limited to:
+ Support Level 1 and 2 technicians
+ Deal with customer escalation and complaints
+ Objective setting for staff
+ Coaching Staff
+ Update Knowledge base within Service Now
+ Collating and executing training plans
+ Supporting Help Desk Lead
+ SLA monitoring management and reporting
+ Quality monitoring
+ Ad-hoc project work
+ Communication with local and global teams
+ Participate in Service Review meetings
+ Major Incident Management
Requirements
+ Excellent written and verbal communication skills
+ Can work under pressure
+ Advanced computer and presentation skills
+ Ability to manage people and adhere to standards
+ Experience with process governance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information.

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With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.

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Website
www.menziesaviation.com
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Menzies Aviation is accepting resumes and actively recruiting for this It Service Desk Analyst position in Dfw Airport, Texas. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

It Service Desk Analyst

Location: Dfw Airport TX

Industry: Aviation
Occupational Category: Customer Service
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: Menzies Aviation seeks a It Service Desk Analyst.
Description
The role holder will be responsible for overseeing the Americas Service Desk function. Key accountabilities will be ensuring incident and requests are logged tracked resolved and measured against Service Desk SLA’s.
The role will report to the IT Manager The Americas
. Responsibilities to include but not limited to:
+ Support Level 1 and 2 technicians
+ Deal with customer escalation and complaints
+ Objective setting for staff
+ Coaching Staff
+ Update Knowledge base within Service Now
+ Collating and executing training plans
+ Supporting Help Desk Lead
+ SLA monitoring management and reporting
+ Quality monitoring
+ Ad-hoc project work
+ Communication with local and global teams
+ Participate in Service Review meetings
+ Major Incident Management
Requirements
+ Excellent written and verbal communication skills
+ Can work under pressure
+ Advanced computer and presentation skills
+ Ability to manage people and adhere to standards
+ Experience with process governance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information.

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2019-7-7

Please Apply by: 2019-7-23