Cross Utilized Airport Agent Dallas fort Worth International Airport Featured

Cross Utilized Airport Agent fort Worth International Airport job at LV Aero in Dallas TX

Description, duties, responsibilities

<p>Contour is a long-established aviation services company with a diverse range of capabilities. At Contour our core values guide every action and decision. We are unwavering in our commitment to integrity and safety which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence consistently striving to think like a customer. We believe there is strength in unity and we work together as a team to achieve ambitious goals.Full-Time Employee Benefits and Compensation Overview Insurance Health vision and dental insurance plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)401(k) Savings Plan Eligibility begins the first day of the month following your hire date.The Company offers a matching contribution up to 6% of your eligible compensation.Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year.Unused sick leave rolls over annually until your sick bank reaches 480 hours.Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date.These hours will be vested and available for use in accordance with Company policies.Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.Leaves of Absence Eligible for various types of leave including:Medical LeaveNon-Medical Family Care LeaveMaternity and Paternity LeavePersonal LeaveDetailed leave policies are outlined in the Contour Employee Handbook which will be provided during onboarding.Compensation Details The starting hourly rate for this position is $17.25 . Based on your performance you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $22.25. Once you have reached the maximum pay rate you are eligible to receive a retention bonus of up to $2000.00 each year.When you work on a Contour observed holiday you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contours observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.When you work in excess of 40 hours within the pay period you are eligible for overtime which is paid at 1.5 times your hourly rate.Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age citizenship color creed sex national origin race religion sexual orientation political affiliation marital status pregnancy pre-disposing genetic characteristics veteran status military status disability gender identity or expression familial status criminal history status as a victim of domestic violence or any other protected status.Accommodations Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process please contact Human Resources at hr@flycontour.com .Join Our Growing Team Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.Summary of Essential Duties The Cross-Utilized Airport Agent plays a key role in delivering Contours commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports including ticket counter gate and ramp operations.Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities requiring work in both indoor and outdoor environments.Cross-Utilized Agents are expected to display professionalism flexibility and teamwork ensuring a safe efficient and customer-focused airport operation.Key Responsibilities Greet and assist all customers in a prompt friendly and courteous manner ensuring a positive travel experience.Provide check-in assistance handle ticketing changes re-book itineraries and process special service requests.Check and accept passenger baggage ensuring compliance with airline policies and safety regulations.Board and deplane flights escort passengers to and from aircraft as needed including assisting unaccompanied minors pushing wheelchairs and providing support to passengers with special needs.Provide accurate and timely gate information including flight arrivals departures and general inquiries.Assist passengers with special needs resolve customer concerns and ensure the highest level of customer service.Maintain in-depth knowledge of policies and procedures related to unaccompanied minors law enforcement officers hazardous materials (HAZMAT) and other regulatory requirements.Communicate clearly and accurately with passengers coworkers flight crews and vendors to ensure operational efficiency.Always maintain the safety and security of the ramp area adhering to all applicable safety procedures and airline policies.Monitor passenger safety during boarding and deplaning providing assistance in a friendly and professional manner.Marshal aircraft on the ramp directing assisting and parking all arriving departing and towed aircraft.Observe safe ground-handling procedures conduct routine ground service equipment (GSE) checks and report any equipment issues.Perform duties of a Ground Security Coordinator (GSC) in compliance with the Companys security program.Handle customer baggage and Company materials with care; responsibilities include frequent lifting loading/unloading sorting and transferring baggage and cargo.Service aircraft as needed including lavatory servicing potable water refills window washing de-icing and commissary stocking.Assist in ramp set-up and ensure proper storage of equipment and baggage.Perform additional duties as assigned by station leadership or Company management.Working Environment / Physical Requirements Frequent stooping bending kneeling and crouching while performing job duties in both indoor and outdoor environments.Regularly handle lift load unload and transport items weighing up to 75 pounds with or without reasonable accommodation.Ability to stand walk and work on your feet for extended periods of time (up to 8 hours per shift).Must be able to work in a variety of environmental conditions including exposure to extreme weather conditions (heat cold rain snow) and loud noise levels.Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.Must be able to ascend/descend stairs frequently.Qualifications Must be at least 18 years of age.A minimum of nine (9) months of prior airline or aviation industry experience is preferred.Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.Possess a valid drivers license with a good driving record.Ability to read write speak and understand English fluently; proficiency in Spanish is a plus but not required.High school diploma or GED certification preferred.Basic proficiency with Microsoft Office Suite products including Office 365 Excel Outlook and Word; familiarity with similar software applications is also required.Ability to type a minimum of 30 words per minute.Possess polished and professional interpersonal…#J-18808-Ljbffr</p>

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LV Aero Company Overview

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