Okam Team Lead Aerospace Featured
- Jersey City, New Jersey
- Job ID
Okam Team Lead Aerospace job at Kuehne Nagel Logistics in Jersey City NJ
Description, duties, responsibilities
Come join the Airfreight team in either our Jersey City or Atlanta branches as an Operational Key Account Manager Team Lead!
The main role of the OKAM Team Lead is to support the operational excellence and continuous improvement of the Aerospace vertical.
o Must drive scalable solutions in support of Operational Excellence/ Continuous Improvement for Aerospace Vertical
o Mentor and guide department of Operational Key Account Managers - support team by providing experienced functional management
o Motivate and retain staff through effective leadership and career pathing.
o Provide strategic leadership and act as senior point of contact for customers.
o Engage with Vertical Leads (RV-K) to provide Operational subject matter expertise and brick walling development opportunities.
o Assist establish processes with operational branches for new business gained through RFQs and rate requests (implementation assistance).
o Monitoring of internal compliance (Billing OPS DQ etc)
o Provide training and tools for new hires and/ or continuous education for all assigned team members.
o Execute performance reviews and incentive schemes for direct reports and managing HR related issues.
o Allocate resources to meet business needs.
o Attend regular management meetings and ensure proper action/ follow-up.
o Assist in new account startups and implementation in conjunction or without Implementation Team.
o Maintain customer relationships at senior level.
o Act as senior point of escalation.
o Review account strategies in conjunction with the commercial account owner.
o Develop define and implement new processes to ensure continuous improvement and operational excellence across customers.
o Staff training and development
o Ensure operational and systemic compliance in line with customer requirements
o Ensure QBRs and reporting are timely organized and professional
o Ensuring regular customer contact is maintained and regular operational reviews are carried out
o Ensure that account billing schedule internal and external is maintained for both accounts receivable and accounts payable
o Ensure account records are maintained in a current and accurate state
o Ensuring that relevant management information is disseminated amongst staff via regular staff briefings
This role can be based out of Jersey City NJ or Atlanta GA
Your Skills and Experiences
o Strong leadership skills and the ability to motivate manage and support a large team
o Demonstrate initiative and a forward thinking approach to the management of the business and people.
o Excellent organizational skills and the ability to effectively manage multiple individuals.
o Interpersonal skills demonstrated in in and external relationships.
o Ability to work independently and make decisions at a high level.
o The ability to develop creative solutions and to think./ act at a strategic rather than operational level.
o To be able to affect operational and cultural change where/ when necessary.
o Must have in depth knowledge of forwarder logistics import and export operations including systems and processes related to security protocols.
o Confidential handling of customer communication
o Must be well versed and knowledgeable in the following areas so as to direct and guide activities
- Export/Import regulatory compliance and transactional functions including documentation issuance documentation review cargo expediting functions and communication of forwarding related details.
o Must have experience in dealing with multi-national and multi-business unit organizations o Must have experience in customer relationship management o Must have in-depth knowledge and skills in on-boarding new business through executing effective implementation best practices
Good Reasons to Join
We offer competitive compensation a comprehensive benefits package employee discounts tuition reimbursement excellent training programs and a highly dynamic global work environment
Kuehne Nagel Logistics Company Overview
The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.