
Dos Technical Help Desk Professional Featured
- Location
- Bossier City, Louisiana
- Wage
- Hourly
- Job ID
- 32012956173
- Posted
- 2025-2-5
Dos Technical Help Desk Professional job at General Dynamics Information Technology in Bossier City LA
Description, duties, responsibilities
Type of Requisition:
PipelineClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
SecretPublic Trust/Other Required:
NoneJob Family:
SCAJob Qualifications:
Skills:
Problem Resolution Technical Troubleshooting TroubleshootingCertifications:
NoneExperience:
3 + years of related experienceUS Citizenship Required:
YesJob Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and youll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City LA.
At GDIT we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS you will be trusted to work on diagnosing resolving application issues and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.
In this role a typical day will include:
Collaborating with the Department of State to solve simple to complex IT issues
Applying basic troubleshooting issue isolation and diagnostic techniques to identify technical problems investigate causes and recommend solutions or escalating tickets in accordance with existing SOPs work instructions and knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP).
Documenting detailed specific work notes regarding the interaction with the customer.
Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware software network system/application access and telecommunications systems
​Routing calls to product line specialists application or system support specialist when appropriate
Your success will be measured through satisfactory attainment of customer service level agreements
WHAT YOULL NEED:
High School Diploma
3 or more years of related experience
​Demonstrated experience using technical troubleshooting techniques to assist customers with resolution
Ability to obtain and maintain a Secret Level Clearance
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
Ability and willingness to work any shift during a 24/7/365 operation
Louisiana residency within an approximate 60-mile radius of our Bossier City LA facility
Work Environment:
Remote opportunities available upon approval
EVEN BETTER IF YOU ALSO HAVE:
HDI-SCA certification or ability and willingness to obtain within 1 year of hire
ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire
WHAT GDIT CAN OFFER YOU:
401K with company match
Customizable health benefits packages
Collaborative teams of highly motivated critical thinkers and innovators
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees
Not sure this jobs the one for you? Check out our other openings at gdit.com/careers.
Applying for a career in GDITs Engagement Center is as easy as 1…2…3. To learn more about GDITs Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
#DoSEG #TSSCE #CEBOSSIERHD
The likely hourly rate for this position is between $23.34 - $31.58. This is not however a guarantee of compensation or salary. Rather salary will be set based on experience geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
HybridWork Location:
USA LA Bossier CityAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options some with Health Savings Accounts dental plan options a vision plan and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance GDIT offers employees full flex work weeks where possible and a variety of paid time off plans including vacation sick and personal time holidays paid parental military bereavement and jury duty leave. To ensure our employees are able to protect their income other offerings such as short and long-term disability benefits life accidental death and dismemberment personal accident critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting technology and mission services to every major agency across the U.S. government defense and intelligence community. Our 30000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide offering leading capabilities in digital modernization AI/ML Cloud Cyber and application development. Together with our clients we strive to create a safer smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nations most sensitive systems to enabling digital transformation and cloud adoption our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status or any other protected class.Related Jobs
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General Dynamics Information Technology Company Overview
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