Baggage Service Agent Featured
- El Segundo, California
- Job ID
Baggage Service Agent job at G2 Secure Staff in El Segundo CA
Description, duties, responsibilities
TITLE: BAGGAGE SERVICE AGENT. DESCRIPTION: Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers providing assistance with all baggage issues including lost articles lost damages and pilfered luggage . EDUCATION AND EXPERIENCE. High School diploma or equivalent. Computer experience necessary. Previous customer service experience preferred. Must be 18 years of age or older. Must have a home telephone. Must have reliable. . PERSONAL AND PHYSICAL REQUIREMENTS. Treat all information as confidential. Possess the tact to deal with all levels of passengers client representatives and employees. Must be able to sit stand lift and/or bend throughout shift. Physical exam may be required to confirm above. Must pass drug test. Must be able to read write understand and carry out instructions in English. No criminal convictions. Must be able to verbally direct in English. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. Initiates BMAS files for lost damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. Process and secure unclaimed luggage updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags update BMAS desk requests contact passengers regarding unclaimed baggage. Coordinate with Ramp services regarding bag deliveries missing bags. Update records with late arriving bag information. Assist customers with Skycap requests. Monitor baggage delivery and complete baggage delivery quality checklist. Must be familiar with all FAA/Airline/Company regulations. Keep supervisor informed of needs and problems in assigned areas maintain cleanliness of immediate work are and report maintenance needs. Project a positive image and respond to inquiries from clients staff and public in a courteous manner. Attend meetings and in-services as required. Utilize appropriate communications channels and maintain records reports and files as required. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. Adhere to company policies and procedures and participate in achievement of company objectives. Utilize company and client equipment supplies and resources in a conscientious cost effective manner. Perform other duties as requested. G2 Secure Staff LLC employs over 7000 aviation services professionals at 54 top traveled airports across the United States.We provide a wide range of aviation staffing and security solutions including Terminal Security Aircraft Appearance Ramp Passenger Service Cargo and Maintenance services. Due to experience we have a great understanding of the aviation industry and take notice when we see an employee going above and beyond their line of work.
G2 Secure Staff Company Overview
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