Airport Agent Ramp And Customer Service Featured

Airport Agent Ramp And Customer Service job at Envoy Air in Green Bay WI

Description, duties, responsibilities

<h5>Job Title </h5><p>Join Envoy Air where you will be stimulated challenged and have the opportunity to develop your career. </p><h5>Job Description </h5><p>Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on-time. Load unload sort as a baggage handler and appropriately transfer passenger baggage on the ramp cargo/freight and company materials. Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate belt loaders to help load baggage and bag carts to deliver baggage to the claim area or the connecting flight. Collaborate with the internal team to ensure a safe and on-time departure. May clean the interior of the aircraft clean and service aircraft lavatories. Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience. Use appropriate reservation/ticketing software to rebook itineraries issue boarding passes calculate and collect any appropriate fees. Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings. Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time. Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner. May work in the Baggage Service Office to track the location of baggage and handle passenger questions. </p><h5>Qualifications </h5><p>Minimum age: 18. High school diploma GED or international equivalent. Possess a valid unexpired and unsuspended REAL ID-compliant state drivers license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. Ability to work rotating shifts including days overnights weekends holidays and rotating days off. Flexible to work additional hours with short notice when operationally necessary. Must be able to carry bend lift and turn with bags and other items weighing up to 75 lbs. Must be willing and able to work outside in variable weather conditions. Must enjoy working under deadlines working a physical job outdoors and have an interest in the airline industry. Able to communicate in a clear polite and friendly manner. Must be able to read write fluently speak and understand the English language. Authorized to work in the United States without sponsorship. Possess a valid unexpired and unsuspended state drivers license; some license restrictions may prohibit a candidate from being considered for this role. </p><p>Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. </p>

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Envoy Air Company Overview

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