Warranty Analyst Hot
- Little Ferry, New Jersey
- Job ID
Warranty Analyst job at Dassault Falcon Jet in Little Ferry NJ
Description, duties, responsibilities
Under the direction of the Supervisor of Spares Warranty the Warranty Analyst will: evaluate warranty claims for program applicability and correspond with the customer via written communication;; Assign charges and credits to appropriate accounts; Prepare and submit miscellaneous credits and invoices; Ensure financial data is complete and accurate on each transaction for reporting purposes; Communicate with vendors/repair agents and Account Representatives; As needed represent DFJ Warranty during vendor/repair agent meetings; Provide feedback to the Supervisor of Spares Warranty regarding vendors/repair agents customer service issues and trends. PRINCIPAL DUTIES/ (ESSENTIAL FUNCTIONS): Qualify the customer warranty claim/ service report for applicability. Communicate with Supervisor of Spares Warranty Field Service Representatives Command Center personnel Systems and Programs Engineering Dassault Aviation regarding complex warranty issues. Monitor vendor warranty decisions to ensure compliance with DFJ warranty contracts. Communicate non-compliance issues to Supervisor of Spares Warranty DSC or Dassault vendor monitoring personnel as needed. Identify the warranty claim/ service reports for non-repairable parts for the purpose of obtaining replacement parts from the manufacturer. Communicate and dispute quotes with vendor/repair agents to insure DFJ interests are met and all eligible warranty costs are recovered. Assist the Account Representatives with the resolution of invoice disputes regarding warranty. Initiate invoices credits or payments to customer based on warranty adjudication. Generate reports to management as assigned. As necessary correspond with customers in writing regarding warranty status. Follow up on request for missing and additional information for warranty claim. Collate and email customer correspondence regarding warranty status. Other duties may be assigned by management in order to meet department or business objectives on an as needed basis. Assist the Account Representative with resolution of warranty related invoice disputes. MINIMUM REQUIRED Bachelors degree with a technical focus (preferably aviation). Coursework or experience in business field (e.g. a business minor). Working knowledge of technical terminology preferably in aviation industry. Practical or school experience related to general ledger account reconciliation. Aviation background and experience (either work related or school). 2 years experience in a service organization. 1 year experience in Warranty Administration. Proficiency in the use of PC Windows business software ( Microsoft Office preferred). Very good written and verbal communication skills related to technical and financial issues with both internal and external customers. ADDITIONAL DESIRED FAA Airframe and Power Plant Technician license or familiarity with aircraft maintenance. Pilots license. Ability to understand French/Spanish. WORKING CONDITIONS: Office and warehouse environment. Some travel may be required. both domestic and international (valid passport). Use of personal computers required. Ability to lift 50 pounds. Dassault Falcon is the recognized global brand for Dassault business jets which are designed manufactured and supported by Dassault Aviation and Dassault Falcon Jet Corp. Dassault Aviation is a leading aerospace company with a presence in over 90 countries across five continents. It produces the Rafale fighter jet as well as the complete line of Falcons. The company employs a workforce of over 11000 and has assembly and production plants in both France and the United States and service facilities around the globe. Since the rollout of the first Falcon 20 in 1963 over 2400 Falcon jets have been delivered. Dassault offers a range of six business jets from the twin-engine 3350 nm large-cabin Falcon 2000S to its new flagship the tri-engine 6450 nm ultra-long range Falcon 8X. Dassault Falcon Jet Corp. is a wholly owned U.S. subsidiary of Dassault Aviation France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America and South America.
Dassault Falcon Jet Company Overview
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