Director Airline Cargo Sales South America Featured

Director Airline Cargo Sales South America job at DHL Express in Plantation FL

Description, duties, responsibilities

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 Worlds Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today...

Role Purpose:

Revenue delivery of +75M euro annual through direct management ACS Sales Sales Support GSA Suppliers and Customer Service functions for the Southern Cone of South America.

How will you contribute to the success of DHL?

• Across six countries lead the Sales and Customer Service organizations as well as three GSA providers guiding the development of sales strategies and customer support actions in order to achieve the revenue targets.

• Negotiate revenue and pricing agreements using data and analysis to maximize revenue contribution.

• Manage DHL Global Key Accounts in the region in conjunction with the global development initiatives.

• Develop inside sales and booking team programs to improve customer sales conversion price quotations and capacity utilization.

• Manage the Customer Service team to ensure that customer inquiries shipment status and track / trace requests are processed in a timely customer-centric manner.

• Manage credit billing and collections activities to ensure DHL Order-To-Cash (OTC) and Collections (DSO) performance remains on target.

• Work with Operations Hub Management and Capacity Management using first choice methodology to jointly improve service delivery and capacity utilization performance.

• Achieve / exceed company employee development and leadership metrics.

• Achieve customer service satisfaction.

• Accountable for OTC and DSO performance in geographic area of responsibility.

• Serve as the "voice of the customer" sharing input with own team as well as service providers to meet and exceed customer expectations. Highlight service delivery shortfalls and organize collaborative meetings with Operations Capacity Management and Network Planning to fix service defects.

• Meet and exceed employee satisfaction targets (EOS) - exceed industry load factors yields and Rev per ATK.

Do you have what it takes?

• Bachelors degree or equivalent management working experience in the Aviation / Air Cargo industry.

• Minimum of 15 years in Aviation air freight or integrator industry.

• 10 years experience in Airfreight Sales.

• 6+ years management experience.

• Superior presentation skills. Demonstrated record of developing buy-in of employees.

• Experience and strong record of achievement driving team efficiencies using a continuous improvement mindset.

• Fluent in English. Spanish as a second language beneficial.

Please submit your application along with your CV and a copy of your highest educational degree (e.g. Bachelors Masters or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

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DHL Express Company Overview

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