Airport Communications Operator Featured

Airport Communications Operator

Location: Houston TX

Industry: Aviation
Occupational Category: Business Operations
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: City of Houston seeks a Airport Communications Operator.

DESCRIPTION OF DUTIES

/ESSENTIAL FUNCTIONS
The purpose of the Airport Operations Center (AOC) business unit at William P. Hobby Airport of the Houston Airport System (HAS) is to centralize activities and focus on the end-to-end business processes of the airport which creates operational efficiencies eliminates duplication efforts monitors critical and non-critical systems supports customer tenants and stakeholders interests and provides critical information to improve resiliency during irregular and emergency events. The Airport Communications Operator operates communication equipment to receive and process emergency and non-emergency calls for assistance. This position processes paging and information calls and monitors and responds to alarm system signals aircraft emergency alerts airport terminal/roadway incidents fires accidents bomb threats and facility security. The Airport Communications Operator provides and distributes real-time information to assist in efficient airport operations. "Must be able to pass a criminal background check obtain and maintain federally mandated security clearances where required."

The AirportCommunications Operator duties include but are not limited to:

Operates the airport telephone exchange system including the public address system and TDDs.

Provides routine information to customers such as airline arrivals and departures traffic conditions parking information service complaints lost luggage or passengers directions and emergencies. Maintains daily log of calls.

Receives and directs public calls to the appropriate parties for lost and locked vehicles tows and airport injuries; and maintenance calls regarding various facilities equipment traffic and weather conditions and spills.

Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide prearrival instructions to calls. Maintains log.

Enters domestic and international airline schedules into the information display system and reviews and updates daily flight data aircraft gate and baggage carousal assignments and schedule changes.

Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.

Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers broken access gates building and street lighting pipes toilets and sinks. Updates maintenance tracking system.

Performs other job duties as assigned by supervisor.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand for extended periods of time on a hard-surfaced floor.
MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
One year of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment is required.

LICENSE REQUIREMENTS
None.

PREFERENCES

Preference will be given to applicants with experience in CCTV repair or service of malfunctioning access card readers and hardware Incident Management System (IMS) software and/or security software program. Dispatch certification and proficient skills in MS Office Suite is a plus. Candidates that are able to handle complexity situations and willing to work a flexible work schedule are preferred. Aviation industry experience is highly desirable.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for such persons are among the most qualified candidates for the position and all other factors in accordance with Executive Order 1-6.

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

• City of Houston provides top-tier employee compensation benefits and a relaxed, team-oriented work environment, including:

Incentives:

Date Posted: 2021-1-13

Please Apply by: 2021-1-29