Flight And Customer Service Coordinator Featured

Flight And Customer Service Coordinator job at CareerBuilder US in Blue Bell PA

Description, duties, responsibilities

Essential Job Functions Responsibilities and Duties

Promote flyADVANCEDs commitment to exemplary service and quality by the successful execution of the duties assigned.

Be the face of the company for new and existing customers.

Coordinate aircraft services such as fuel and hangar storage.

Effectively communicate via air-to-ground radio and ground-to-ground radio in addition to other forms ofcommunication.

Maintain customer accounts including processing and auditing invoices.

Generate client reports for preemptive maintenance tracking billing and contract renewal dates.

Assist with administrative duties including maintenance invoicing organizing hangar/leaseback contracts and other airport planning support.

Assist with correspondence with customers regarding various issues such as tenant relations and transientsales.

Support flight operations by coordinating aircraft students and instructor resources with weather and operational needs.

Optimize aircraft availability to maintain the flight schedule and track and coordinate required maintenance events.

Work interdepartmentally with flyGATEWAY staff to ensure all security and required documentation is on file for each student prior to flight.

Act as an ambassador for client success ensuring managed clients and base tenants are actively cared for. Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.

Facilitate and update master contract files with owner and aircraft information.

Answer customer questions and resolve issues as necessary.

Duties responsibilities and activities may change at any time without notice.

Qualifications/Competencies

Word Excel Outlook and other computer software knowledge required.

Must be tactful courteous and conscience of client needs.

Basic mathematical knowledge.

Ability to multitask and work in a fast-paced environment.

Aviation experience is strongly preferred but not required.

Must have excellent organizational and time management skills along with outstanding verbal and written communication.

Customer Service/Sales experience in a professional environment required.

Can work shifts that may include evenings weekends and holidays.

Associates or Bachelors degree preferred.

SDL2017

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CareerBuilder US Company Overview

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.