Boeing job details and career information

Versatile Technologist Featured

Location
Gothenburg, Vstra Gtaland County Sweden
Wage
Hourly
Job ID
00000438258
Posted
2024-12-6

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Who You Are

You are an Incident Manager who is the main point of contact for all major priority incidents that impact customer’s operations. You have experience setting up and leading conference bridges with highly technical people needed to restore normal service operation as quickly as necessary to minimize the impact to customers’ business operations, while ensuring the successful execution of the Incident management process, which includes quickly capturing/recording, via an online tool, details discussed during the conference bridge ie. relevant findings, decisions, and actions made during major outage situations. You have excellent verbal and written communication skills to keep executive stakeholders informed during the course of all major incidents from incident escalation through resolution, including postmortem reviews.

POSITION RESPONSIBILITIES

  • Coordinates the resolution of major issues with internal and external teams to drive incidents to resolution

  • Communicates incident status, resolution and business impact to internal and external stakeholders

  • Facilitates the completion of the postmortem statement for all high severity, critically impactful incidents

  • Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible.

  • Gather data and generate reports within ITSM tool to provide trending of major incidents

  • Responsible for participating in implementing continual improvements for escalation Best Practices and Incident Management workflows

  • Communicate with a variety of technical teams, project managers, and executive leadership

  • Assists optimizing Service management processes, defining and implementing metrics utilizing information Technology Infrastructure Library (ITIL) V3 framework/best practices.

  • Integrates improved Service Management processing in a monitoring and reporting framework.

  • Develops process, policy and workflow design and implementation utilizing ITIL V3 framework.

  • Assists in setting up Configuration Management Data Base (CMDB) and Service Catalog and executing associated Change Management process.

  • Performs other related duties, including special projects, as requested or required.

    REQUIRED QUALIFICATIONS:

    • Successfully manage major incidents to quick resolution meeting expected SLAs

    • Facilitate multiple high priority issues at any given time without sacrificing SLA commitments

    • Coordinate and Lead technical conference bridges to foster quick incident resolution

    • Excellent written and verbal skills to communicate pertinent details regarding major incidents to executives, product, and technical teams

    • Familiar with ITIL Service Management best practices

    • Experience using ITSM tools to record incident and emergency change details

    • Technical degree in a related field of study and typically 5 or more years of related work experience managing major incidents in a fast paced customer facing organization or an equivalent combination of education and experience

    This is a shift worker role.

    Employer will not sponsor applicants for employment visa status.

    Relocation:
    This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

    Please apply by sending your CV in English.

    Join us if you want to:
    • Be part of implement a new application that improves the life of thousands of airline crew members
    • Have the opportunity to work with the most well-known companies in the aviation world
    • Learn new things every day
    • Work together with highly motivated and skilled team mates
    • Work with new technologies and cloud deployments
    • Have Private Medical Insurance (Skandia)
    • Enjoy additional days off for Christmas break (December 24th-January 1st)
    • Participate in employee recognition program (Boeing PridePoints)


    Export Control Requirements: Not an export control position

    Equal Opportunity Employer:

    We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

    We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

    Senior Cloud and Security Architect Gothenburg Vstra Gtaland County

    Cyber Security Vulnerability Assessment Engineer Gothenburg Vstra Gtaland County

    Software Application Developer Gothenburg Vstra Gtaland County

    Cyber Security Threat Intelligence Engineer Gothenburg Vstra Gtaland County

    Aircraft Performance Developer Gothenburg Vstra Gtaland County

    Digital Electronics Circuit & Unit Hardware Design Engineer El Segundo CA

    Programmer Analyst Welwyn Garden City England

    Associate or Experienced Production Test Electrical Test Heavy Assembler North Charleston SC

    Senior Systems Engineer Brisbane Queensland

    Contracts Manager Huntington Beach CA

    Boeing is the worlds largest aerospace company and leading manufacturer of commercial jetliners and defense space and security systems. As Americas biggest manufacturing exporter the company supports airlines and U.S. and allied government customers in more than 150 countries. Boeing products and tailored services include commercial and military aircraft satellites weapons electronic and defense systems launch systems advanced information and communication systems and performance-based logistics and training.

    Top Employer Boeing Jobs
    Website
    jobs.boeing.com/
    Job Feed
    View
    News Feed
    View
    List All Boeing Jobs

    Don't wait, apply today.
    We can't wait to receive your resume.

    Boeing is accepting resumes and actively recruiting for this Versatile Technologist position in Gothenburg, . Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

    Versatile Technologist

    Location: Gothenburg Vstra Gtaland County

    Industry: Aviation
    Occupational Category: Information Technology
    Hours: Full-time, 40 hours per week
    Salary: USD 0

    Description: Boeing seeks a Versatile Technologist.

    Job Description

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

    Who You Are

    You are an Incident Manager who is the main point of contact for all major priority incidents that impact customer’s operations. You have experience setting up and leading conference bridges with highly technical people needed to restore normal service operation as quickly as necessary to minimize the impact to customers’ business operations, while ensuring the successful execution of the Incident management process, which includes quickly capturing/recording, via an online tool, details discussed during the conference bridge ie. relevant findings, decisions, and actions made during major outage situations. You have excellent verbal and written communication skills to keep executive stakeholders informed during the course of all major incidents from incident escalation through resolution, including postmortem reviews.

    POSITION RESPONSIBILITIES

    • Coordinates the resolution of major issues with internal and external teams to drive incidents to resolution

    • Communicates incident status, resolution and business impact to internal and external stakeholders

    • Facilitates the completion of the postmortem statement for all high severity, critically impactful incidents

    • Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible.

    • Gather data and generate reports within ITSM tool to provide trending of major incidents

    • Responsible for participating in implementing continual improvements for escalation Best Practices and Incident Management workflows

    • Communicate with a variety of technical teams, project managers, and executive leadership

    • Assists optimizing Service management processes, defining and implementing metrics utilizing information Technology Infrastructure Library (ITIL) V3 framework/best practices.

    • Integrates improved Service Management processing in a monitoring and reporting framework.

    • Develops process, policy and workflow design and implementation utilizing ITIL V3 framework.

    • Assists in setting up Configuration Management Data Base (CMDB) and Service Catalog and executing associated Change Management process.

    • Performs other related duties, including special projects, as requested or required.

      REQUIRED QUALIFICATIONS:

      • Successfully manage major incidents to quick resolution meeting expected SLAs

      • Facilitate multiple high priority issues at any given time without sacrificing SLA commitments

      • Coordinate and Lead technical conference bridges to foster quick incident resolution

      • Excellent written and verbal skills to communicate pertinent details regarding major incidents to executives, product, and technical teams

      • Familiar with ITIL Service Management best practices

      • Experience using ITSM tools to record incident and emergency change details

      • Technical degree in a related field of study and typically 5 or more years of related work experience managing major incidents in a fast paced customer facing organization or an equivalent combination of education and experience

      This is a shift worker role.

      Employer will not sponsor applicants for employment visa status.

      Relocation:
      This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

      Please apply by sending your CV in English.

      Join us if you want to:
      • Be part of implement a new application that improves the life of thousands of airline crew members
      • Have the opportunity to work with the most well-known companies in the aviation world
      • Learn new things every day
      • Work together with highly motivated and skilled team mates
      • Work with new technologies and cloud deployments
      • Have Private Medical Insurance (Skandia)
      • Enjoy additional days off for Christmas break (December 24th-January 1st)
      • Participate in employee recognition program (Boeing PridePoints)


      Export Control Requirements: Not an export control position

      Equal Opportunity Employer:

      We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

      We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

      Responsibilities:

      Educational requirements:

      Experience requirements:

      Desired Skills:

      Qualifications:

      Benefits:

      Incentives:

      Date Posted: 2024-12-6

      Please Apply by: 2024-12-22