Airport Terminal Services job details and career information

Usa Passenger Service Manager Featured

Dallas, Texas
Job ID

## Description
SUMMARY: Overseeing passenger services station operations including but not limited to ticket counter and gate primary customer service and liaison and identification of new business opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
Understand contract requirements and customer expectations.
Thorough knowledge base of budgetary responsibilities and financial responsibilities.
Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
While understanding the work requirements plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
Know company policies and interpret manuals in order to relate the interpretations to subordinates.
Monitor and/or conduct required training of personnel.
Conduct employee performance evaluations.
Provide employee counseling and discipline as needed.
Be responsible for the security of company funds supplies and equipment.
Be responsible for insuring compliance with established company safety policies and procedures.
Maintain working relationship with customers and provide prompt response to service requests.
Actively search for and report to station management future business opportunities.
## Requirements
Must be at least 18 years of age.
Must be able to pass a drug test background check and be able to obtain airport security clearance.
Must possess at least a High School Diploma / GED equivalent.
Must possess a valid driver’s license and provide a Motor Vehicle Record/ MVR. (Varies by Airport.)
Must be able to lift up to 70 pounds.
Must be able to stand lift bend push and pull for an extended time.
Must be willing to work in all types of elevated noise levels within the airport environment.
Three years progressive management experience including customer service.
Knowledge of applicable FAA regulations including standard security program and OSHA regulations or Bachelors Degree in business.
Must be flexible to work various shifts weekends or irregular shifts.
Excellent computer skills.

Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
Some travel required
M/F Disabled and Vet EEO/AA Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Requisition Number ● Numéro de réquisition: 18-0344
Post Date ● Date affiché: 8/7/2018
Title ● Titre: USA-Passenger Service Manager
City ● Ville: Dallas
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