Airport Terminal Services job details and career information

Passenger Service Agent Featured

Location
Mascoutah, Illinois
Wage
Hourly
Job ID
16853631621
Posted
2021-5-4

Are you a detail-oriented problem solver who focuses on providing outstanding customer service?Then let your career take off with ATS as a Passenger Service Agent!ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow we are looking for only the best in the industry.Roles and responsibilities: Check in passengers and their luggage at the ticket counter and gates. Patiently handle customer concerns and complaints regarding ticketing and baggage handling Knowledgeably answer inquiries regarding flight schedules fares and other questions as they arise Make announcements at gate or over general PA system regarding flight activity Be responsible for all flight movement messages between the gate ground handling team flight crew and airport vendorsQualifications: Demonstrate strong communication skills to interact professionally with passengers team members and station leadership Have proficient computer skills Be at least 18 years of age and possess a High school diploma GED or work experience equivalent Possess a valid drivers license with a clean driving record (only required for some airports) Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment criminal record and residence background checkPhysical Requirements: Lift up to 70 pounds (32 kg) on a regular basis Stand lift bend push and pull on a frequent basis and for extended periods Work around jet and machinery noisesAirlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm respect for their team and the highest regard for safety!ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

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Passenger Service Agent

Location: Mascoutah IL

Industry: Aviation
Occupational Category: Airport
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: Airport Terminal Services seeks a Passenger Service Agent.
Are you a detail-oriented problem solver who focuses on providing outstanding customer service?Then let your career take off with ATS as a Passenger Service Agent!ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow we are looking for only the best in the industry.Roles and responsibilities: Check in passengers and their luggage at the ticket counter and gates. Patiently handle customer concerns and complaints regarding ticketing and baggage handling Knowledgeably answer inquiries regarding flight schedules fares and other questions as they arise Make announcements at gate or over general PA system regarding flight activity Be responsible for all flight movement messages between the gate ground handling team flight crew and airport vendorsQualifications: Demonstrate strong communication skills to interact professionally with passengers team members and station leadership Have proficient computer skills Be at least 18 years of age and possess a High school diploma GED or work experience equivalent Possess a valid drivers license with a clean driving record (only required for some airports) Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment criminal record and residence background checkPhysical Requirements: Lift up to 70 pounds (32 kg) on a regular basis Stand lift bend push and pull on a frequent basis and for extended periods Work around jet and machinery noisesAirlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm respect for their team and the highest regard for safety!ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

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Date Posted: 2021-5-4

Please Apply by: 2021-5-20