Aviation Passenger Services Supervisor Featured
- South San Francisco, California
- Job ID
Aviation Passenger Services Supervisor job at ABM in South San Francisco CA
Description, duties, responsibilities
General Responsibilities:Supervisor is responsible for the direct oversight of a highly visible Passenger Service Team providing travelers with guest services mobility assistance and more. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that front-line employees are complying with all safety quality and compliance standards established by the Company by our Clients and by regulatory authorities.Specific Duties / Essential Job Functions: (Other duties may be assigned.) Achieve operational performance and functional service activities. Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks. Monitor and maintain appropriate staffing levels. Ensure that future schedules are complete (days off vacations etc.) Ensure all call offs are covered. Accommodate increased / decreased client staffing requests. Manage employee lunches and breaks. Manage the No-Fault Attendance Policy Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations. Manage daily schedules. Maintain daily shift report for managers. Perform basic administrative and payroll functions (if applicable). Maintain communication with Duty Managers to maintain optimum staffing levels. Effectively coach counsel and discipline employees. Conduct service audits. Responsible for the movement of personnel between checkpoints Work with Safety Quality Manager to ensure the safety and security of the operation. Set positive professional example for workforce. Ensure front-line employee compliance with all safety security compliance and quality standards and procedures established by the Company by our Clients and by regulatory authorities. Miscellaneous duties as assigned.Minimum RequirementsEducation:High school diploma or GED required. Some College or equivalent work experience preferred.Experience:Previous Supervisory experience preferredCustomer Service Hospitality and/or airlines experience is all welcomed.Overall:Must be 18 years of age or older.Must submit to and pass a drug screen.Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable) including successful completion of a background check and ten-year work history.
ABM Company Overview
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